Our Complete Terms & Conditions

The Tech Heroes are different from a lot of IT companies. We not only supply services, but we also create websites, provide hosting solutions as well as sell a range of varying goods both in-store and online.

Our Terms & Conditions reflect this by separating these elements out for your convenience.
This makes it easier to know what we as a company expect from our customers and what our customers expect of PC Input.

Terms and Conditions for:

The Tech Heroes Terms & Conditions for Supply of Goods


The Tech Heroes are pleased to accept orders subject to the Terms and Conditions of Sale as stated below. Unless expressly agreed in writing (for example in the case of a tender), any alteration to these conditions will not apply. In these terms ‘you’ and ‘your’ as appropriate refer to the Buyer and ‘us’, ‘our’ and ‘we’ refers to the seller, The Tech Heroes. ‘Days’ refers to working days, being Monday to Friday inclusive excluding bank holidays, unless otherwise stated.


Our quotations remain valid for 30 days from the date of their issue. Quotations are for the sole use of the addressee and we reserve the right to withdraw a quotation which has been passed by you to a third party.


In normal circumstances
a) We will deliver an order within the agreed delivery period, but we cannot be held liable for any loss caused by late delivery. If we do deliver late you are not entitled to regard this as a breach of contract.
b) Goods will be delivered to the delivery address supplied by you. You are considered to have given authority to accept a delivery on your behalf or any person who actually accepts delivery at the delivery address. We can only deliver upon signature.
c) If we or the goods carrier cannot deliver to the delivery address then we may either store the goods and deliver at a later date, or return the goods to stock and deliver the same or similar goods later.
d) You are obliged to provide adequate labour facilities at the delivery or collection address to unload or load the Goods without undue delay. We will require compensation for any loss we suffer arising from delivery or collection or non-delivery or non-collection of the Goods. If it is not our fault, or that of our carrier, that any delivery or collection is delayed or cannot be carried out then we will charge you for any extra costs incurred.
e) If we deliver in instalments to you, then each instalment is a separate contract. If payment in full is not made to us at the proper time for orders which have already been delivered, then we may withhold or cancel delivery of any other of your orders which have not yet been delivered.
f) Goods shall remain the property of The Tech Heroes until payment has been received in full or funds have cleared in our bank. We withhold the right to take goods back if funds do not clear to our bank within the agreed time. You will also be liable for any additional costs, whether legal or otherwise if the need to take goods back is performed.
g) Our prices exclude delivery or transport charges, insurance in transit taxes. We will charge you extra for transport, packaging, taxes and insurance as applicable.


Prices shown do include VAT, however we will always display the VAT element of the sale. VAT will be shown on all invoices at the rate applicable on the tax point date. The tax point date will be the date of the invoice.


Unless otherwise stated, invoices must be paid on their due date which will always be the day of the sale of goods unless otherwise stated. If you have not paid in full by that date then:-
a) We will be entitled to charge you interest at 4% above the current base lending rate of Barclays Bank, compounded daily, on the amount outstanding until it has been paid in full.
b) We will be entitled to sue you for the money and our costs incurred whether or not property in the goods has been passed to you.
If you have a dispute or counterclaim with us, you will not be entitled to make any reduction in or deferment of payment because of that dispute or counterclaim.


a) All goods supplied by us are warranted to be of sound workmanship and materials, and suitable for the purpose for which they are designed under fair conditions. Our liability under this Warranty will be limited to the replacement, free repair or issue of credit against any goods acknowledged by us to be faulty, provided that such faults have not been caused by your misuse of the goods or your negligent handling of them.
b) In order to make a claim under this Warranty you must return the goods:-

  • Within 35 days of delivery date or the time stipulated by the manufacturer, whichever is the longest
  • In good order and condition
  • Carriage paid
  • We will advise of the correct address for returning goods upon notification that any warranty claim is actioned.

c) Our carriers have no authority to accept goods for return unless we have agreed in advance and they have relevant paperwork corresponding to the goods.

d) In no circumstances will we be responsible for loss or consequential damage arising from the failure or defect of goods supplied by us.

e) If you return goods to us in order to make a claim under clause 6 (b) above and those goods turn out to be, in our opinion, fault free or damaged by reason of misuse or negligent handling of them, then we will give you 10 days written notice to make arrangements to collect the goods. You may collect the goods in person or make arrangements for your carrier to collect them. You will remain liable to pay for the goods in full. We reserve the right to make arrangements to return the goods to you after the 10 day period, your non-compliance with our request for instruction will lead us to assume that you have given us unconditional authority to dispose of the goods as we see fit.


All descriptions and illustrations of goods in any catalogue, brochure, price list or in any other document provided by us are intended for general guidance only and do not form part of any contract between you and us. We accept no liability for any error or omission in such documents and cannot be liable in any circumstances for loss or damage resulting from your reliance on such descriptions or illustrations.


We reserve the right to cancel an order or suspend or delay delivery of it without being liable for any loss or damage if supply of the goods is prevented or delayed by reason of war, (whether declared or not), civil strife, riots, adverse weather conditions, fire, flood, labour disputes, accidents or nay other cause or circumstances beyond our control.


We will at our discretion refund, replace or issue credit where goods have been lost, wrongly delivered, damaged in transit or there is a short supply of an order. We will only consider claims if made in writing to us within 3 days of the date of delivery. If goods have been lost in transit you must also inform the carrier in writing within that period. If goods have been damaged or supplied short, then you must keep those goods in one place, separate from any other goods and let us inspect them if we wish before we decide what action to take. If a whole consignment of goods is lost then you must inform us in writing within 10 days of invoice date.


a) General – Notwithstanding delivery of goods, we will still own them until you have paid for them in full in accordance with this contract.
b) Sales of the Goods – If you sell the goods on to a third party before you have paid for them you will hold the proceeds of that sale on trust for us pending payment. We will have the right to require you to direct the third party to pay the money he would have paid to you direct to us instead.

c) Storage – You must keep the goods separate and clearly identified as our property until you have paid for them.

d) Insurance – After delivery and until payment you must keep the goods fully insured. If the goods are lost, destroyed or damaged then you must hold the proceeds of the insurance for and to our order pending payment. If the goods are so destroyed you are entitled to delay paying us until you have been paid by the insurer of the goods. In this event, you must pass us details of the insurer so that we may check the validity of the claim. Failure to do so will mitigate any claim for offset payment and payment will still be payable immediately.

e) Recovery of the Goods – We may enter your premises without notice and recover the goods which have not been paid for in full. As between you and us, this sub-clause constitutes your authority for us to enter on the written notice to you set off any monies we or nay Group Company owe to you against any monies you owe to us.

f) Where we have incurred any liability to you for goods or services you provide to us or a Group Company, we may at our discretion and by written notice to you set off any monies we or any Group Company owe to you against any monies you owe to us.


a) You fail to honour any of your obligations to us under this contract, or you breach them, or

b) Any distress or execution is levied on you, or

c) You offer to make arrangement with your creditors or commit any act of bankruptcy or if any petition of bankruptcy is presented to you, or (if you are a listed company) any resolution or petition to wind up such a company’s business (other than for the purpose of amalgamation or reconstruction) is passed or presented we will have immediate right to cancel in writing any contract we currently have with you without prejudice to any claim or right we might otherwise have.


The construction, validity and performance of this contract will be governed only by English law, and the English courts will have exclusive jurisdiction. The interpretation of any clause or sub-clause above will not in any way be limited or restricted by reference to or inference from any clause or sub-clause. If for any reason one clause or sub-clause is enforceable according to its terms then the others will remain in full force and effect.

If you have any further queries, please feel free to contact us on 0333 600 3330

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